Terms and Conditions

1. Keys / Alarms

Most Cora Maid Services® clients provide us with a key to their home, and we are very vigilant about safeguarding your key.  In order to protect your identity and safety, each key is assigned a coded number and kept in a key safe in our office.   Your key will only be accessed by your service team the day of your scheduled cleaning service and it is returned to the office at day’s end.

We do not return keys by mail or courier – we will only release keys to clients who come in personally to our office and show current government issued photo ID.

For home alarm systems, while we prefer it to be turned off on cleaning day, you can show the service team how to operate it if it is a simple system.

2. Arrival Notice

If you would like to give your service team access to your home yourself, please understand that we can only give you an approximate time (ie:  8:30 - 9:00 or 1:00 - 1:30), since many things, such additional client requests or traffic, can affect the best planned schedules.  The best and most efficient way to avoid this is to leave a key with the Cora Maid office.

3. Payments

For your convenience, Cora Maid Services® accepts Visa, MasterCard, Cash or Cheque.

Payment for all cleaning services is due at the time of cleaning unless otherwise arranged with the office.

A $10.00 non-payment fee will be incurred if payment is not made on the scheduled service day.  A $30.00 fee is applied to all NSF cheques. If you use a credit card, your account will be charged the balance due, plus any fees, after each cleaning.

4. Cancellation

If you need to cancel / rearrange a scheduled cleaning, please notify Cora Maid Services® 48 hours prior to your scheduled day.  This allows us to service another appointment and is also a more efficient use of resources and helps keep your costs down.  Less than 48 hours’ notice or locked out means that we will not be able to fill that time – as a result, the service team’s earnings decrease.  A lack of consistent wages means we cannot keep the most professional and committed staff to clean your home. Cancellation fee of $70 plus applicable tax will be assessed.  Respecting our policies for rescheduling or cancelling helps insure you will get the best house cleaning service possible.Please contact the Office Manager if you have requests or concerns – this allows us to better address and resolve the issues.  Please do not communicate these important details to the service team.

If you would like to terminate your Cora Maid services, please submit this to the office in writing.

5. Refunds

Since cleaning is a very tailored and personal service, we cannot offer refunds to clients. However, your satisfaction is important to us. If you are not happy with the work, call us within 24 hours and we will come out and re-clean the area at no additional charge.

We do not offer refunds for gift certificate purchases.

6. Our 24-Hour Guarantee

We stand behind our work - if you are not happy with the work, call us within 24 hours and we will come out and re-clean the area at no additional charge.

7. Gratuity

Gratuity is not required or expected, but always appreciated. If you do choose to leave, cash is preferable as it will be shared equally by your cleaning team. An occasional note to the team when they really impress you would also be welcomed. In addition, your cleaning team receives bonuses based on your feedback, so please call or drop us a note through our website.

8. Employees

We value our employees and take their safety very seriously, so our policy requires that they not lift anything heavier than 35 lbs, nor use ladders.  We do not want them to risk back injuries, and, we do not want to damage your floors either.  If you would like cleaning done behind a refrigerator / stove, sofa or other heavy furniture, please have it moved prior to cleaning so your service team can access the area.

9. Referral Job Placement Fee

Your Service Agreement states that you agree not to hire any past or present Home Service Team members, for any home-related services that you are introduced to through Cora Maid Services®.  If you wish to employ a Home Service Team member, our referral fee is $3000.00 - this is due in full immediately upon employing or using the past / present staff member, regardless of whether the employment is continuous employment or on a contract basis

Cora Maid Services® reserve the right to pursue alternate methods of collection if the fee is not paid.

10. Damage / Loss Policy

Cora Maid Services® is fully bonded and insured. Please notify us within 48 hours of the cleaning date and we will make arrangements to have the item repaired or replaced for you.  Our liability limits are set at a maximum of 200% of your one time service fee.

Items excluded from liability are; cash, jewelry, one-of-a-kind items or hard to get items; items of sentimental value, art, antiques and electronics.

If your keys are lost or miscoded, key replacement costs / locksmith fees will be paid.  There is a $50 per location liability limit.

If any invoices remain unpaid, all rights regarding a Damage / Loss claim are waived until the outstanding amount is settled.

Cora Maid Services® may consider unpaid invoices of services as a “Payment Settlement Agreement Exchange for Damage or Loss Claim” with the client.

Effective April 2011

Cora Maid Services®

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